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Use Information

Joining Guide

You may simply join SILSTARBRUSH.COM. 
Once you get a qualification, it enables you to get mileage points via our various events.

Order Guide

The order is in accordance with the following procedures.

Step 1. Search Product
Step 2. Add cart
Step 3. Log-in
Step 4. Fill in an order form
Step 5. Choose payment option and pay
Step 6. Place an order 

For some unfortunate cases, please kindle understand some items may no be in stocks.
If your country is not on the shipping list, you need to make a special order. 
For those countries, it is only available by Premium EMS or other shipping way. 
So please be aware that it might cause more cost than your plan.
For any inquiries, please feel free to contact our customer center or messenger like "WeChat" or "WhatsApp" or"LINE"

Payment Guide

Payments are available with SILSTARBRUSH as follow,

<Paypal>
PayPal doe not require to create an account when using there servicie for card payment

<Alipay>

<Partial Cancellation>
When it is paid by credit card, please be aware of partial cancellation not available once the card payment is already executed.
Cash refund is not available. But it can be replaced with mileage points instead.

Shipping Guide

Shipping & Delivery time 

Delivery method : EMS or Registered Air Mail.
Delivery Locations : Worldwide
Please allow 7~10 working days for Standard Delivery for all in-stock items.
* It may vary by destination. Please check the delivery time by the country.
Overseas Delivery 
You are responsible for bear delivery fees for sending goods overseas, and the price is measured by weight.

Exchange/Return/Refund Guide

We kindly ask you to examine it prior to the purchase(e.g. item, color)
It shall be executed within 7days regarding requesting any replacement to our customer service center with stating regarding causes and reasons.
Every single customer should bear any shipping cost for replacements/returns due to"Change of Mind"
Any request for a placement to another item shall be deemed as change of mind.
However any replacements/returns due to faults in our products or mistakes occur by SILSTARBRUSH, Shipping fees will be borne by us.
It is sure to help our staffs identify the item if you include the order number in the returning parcel.

Additional Info

IMPORTANT : The recipient of the order are responsible for any importing duties and taxes charged by your country and any carrier-related fees.
These additional charge will be collected from the recipient by the shipping carrier at the time of delivery. 

Very IMPORTANT : EMS is tracked with tracking NO. It is assured delivery system. By the way, Registered Air mail could not tracked with tracking NO.
depending on your country. Moreover it is not guaranteed shipping way.
If you choose the shipping method, you are responsible for the lost or damage of the products on the delivery.



SILSTAR

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